Shipping and Returns

WIP...

REFERENCA:

 

We offer free shipping on all orders $50 and over. Orders below $50 will be charged a fee for shipping and handling. 

We process and ship orders from our New York & Shenzhen warehouse Monday through Saturday. When your order ships, you will receive a shipping confirmation email containing your tracking information. Please check your spam folder if you did not receive this email. If you have a Homeless Penthouse account, you can track your order by clicking "Account" and then "My Orders". Once your order is placed, we are unable to upgrade your shipping selection or change your shipping address.

All orders are charged at the time of purchase, inclusive of pre-sale and custom items.

*DELIVERY TYPICALLY TAKES 10-20 DAYS DEPENDING ON THE COUNTRY*

RETURN POLICY

Unused merchandise can be returned within 30 days of the order ship date for a full refund to your original form of payment, unless marked as final sale or otherwise noted (see below for more details). Merchandise must be returned unused, with tags, in the original packaging.

For US Returns:

Merchandise eligible for return will arrive with a prepaid return label. When returning your merchandise, please pack unworn items in their original packaging and include your original invoice. If you can not find your invoice, please include a printout of your order confirmation email. Without this information, we will be unable to process your return.

Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.

You’re also welcome to use the shipping method of your choice instead of our prepaid return label. However, we are not responsible for lost return packages. We recommend you insure and track your package.

If you choose to use your own return label, please address the return to:

Homeless Penthouse Returns

1410 Broadway

NY, NY 10002

 

For International Returns:

We do not offer free return shipping for international orders at this time. Customers are responsible for return shipping, duties, taxes, and fees with the shipping carrier of their choice. Packages that arrive COD (cash on delivery) may be denied, or the COD amount will be deducted from the refund amount.

Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund. We are not responsible for lost return packages. We recommend you insure and track your package.

Please address the return to:

Homeless Penthouse Returns

208, Building E, Guanghong Center,

Pinghu, Longgang, Shenzhen

深圳龙岗平湖广弘中心E栋208

Refunds

Upon receipt and processing of your return, which typically can take up to 20 business days from your date of shipment, you will receive an email from BaubleBar with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.

Due to current events, please allow extra days for your return to be received and processed. You will ONLY receive an email once your return has been fully processed. You will NOT receive an email when your return has been received. We appreciate your patience!

Items not eligible for returns

As specified on the product page, at checkout, and on your order confirmation email, we do not accept returns for any furniture or custom-made products and final sale merchandise.

Exchanges

We do not process exchanges, even if it is for the same item in a different color or size. Many items sell out while the requested exchange is returned and processed. We encourage you to return the original merchandise, and then visit our website to purchase the correct item in a new order.

Quality Guarantee

Quality is of the utmost importance to us. If your product is less than perfect upon arrival, we want to know! Send a photo to support@homelesspenthouse.com so our team can assist.